Every business needs a telephone system for smooth operation. No matter, which product or service industry the business belongs to, a strong network for the coworkers and a steady reach out to the clients and customers outside is required. This is what most productivity suites attempt to do. Whether you are using Microsoft Office at workplace or when you are using your Smartphone on the go, all these programmes, devices and system are out there to bring the employees together.
Depending on the nature of the business, there are various different phone systems, each with its own unique traits, which can be used to maximize the productivity of the employees. The most popular brands are Avaya, NEC Unified Solutions, Nortel, Toshiba, Cisco, and Inter-Tel; Cisco and NEC phone systems being the most common of them. Each brand itself offers their unique service that is not available elsewhere. Hence, take your time in choosing the right phone systems for your business.
If you are running a medical office like a clinic or a laboratory, it’s highly advisable to have the following six services. Although not completely necessary, these services will help you maintain a smooth organizational flow at the office. These services are:
From selecting multiple languages to routing the call between the different employees to performing simple tasks such as scheduling, the possibilities are limitless when working with an automated attendant. These also help you handle a larger traffic by keeping patients on hold while the employee is busy.
Advanced Call Routing
This way, you can automatically route calls from different customers to the appropriate department without any hassles. This avoids the need to manually route calls.
This way, you can keep a track on the employee productivity by tracking their lunch, breaks, call times and other information.
Computer and Telephone integration
Also known as softphone, this technology boosts the productivity of the employees tenfold. This eliminates the need for operating two devices at the same time, which enhances the productivity. Apart from decreasing the response time, various features that are not supported in business phones can be added using computers.
This feature is intended for the office staff. It should be a confidential voicemail for authorized staff to access.
Voicemail access through Email accounts
Although not a necessary feature, it will be useful in a large medical institute.
It would be best to hire a local business system provider to setup the NEC phone systems that suits your needs. Make sure that these amenities are provided in it.