There is not much we could do in our daily lives without the use of telephones. Since the time they first came out, phones have been a means to communicate effectively and without effort. Most offices these days have PBX phones, which attend calls as and when these are received.
A PBX phone system comes with the provision to answer each and every phone call and handle it accordingly, so that it goes nowhere but into the profit stream. This way it is easy to retain your customers while attracting new ones, all without the need to invest in new technology. And the answering service ensures that everyone who calls is kept happy.
A PBX telephone system can do a lot to improve your business image. PBX allows the call to operate in a virtual environment, and maintains connections across different phone line, such as landline, VoIP, or cell phone. You can integrate other facilities into this stream, including fax and modem.
PBX has features that let it recognize voice responses and speech. Some of the other benefits you can avail from a PBX phone system include automatic call distribution, automatic dialing, call transfer, call conferencing, call waiting, etc. You can also control the main features using the web interface.
Software based PBX systems carry low cost of operating and even installing. The maintenance is not very heavy on the expenses either. One of the main advantages of having this set up in your office is that you can save on internal call costs. All voicemails are instantly sent to the email account for later retrieval. This uses a high bandwidth internet, which is one thing most companies use these days. The only thing you need to pay for is the phone apparatus, and the answering service you are using.
This answering service is what supports inbound callers when you are unavailable to speak to them. Calls can be received at any time of day and night, with no one sitting by to answer them. A lot of changes have come into the scene with the advent of the private branch exchanges system, especially with regards to the prospects for small businesses.
It is no wonder that the PBX systems have only grown in popularity ever since they came out. These are considered the best business phone option in an office setting, and with good reason, as explained above.