The idea of a PBX phone system is a switching system that is interconnected with a company’s telephone extension among each other and the telephone network outside it. In the beginning, the system was made only with the help of fixed lines, which has been replaced with the VoIP technology over time. With the help of voice over internet protocol, the communication lines are not only interconnected to the fixed lines, but also to the internet.
PBX systems are loaded with different features that are helpful in a business system to create an impression to the customer that your standards are high and good. Apart from the conventional telephone and fax system, there are many features such as call forwarding, auto attendant, caller ID, on-hold music, conference calls, voice to mail facility, and many more. You will be able to manage your communication system in the most effective way using these systems.
With the auto attendant feature, the incoming calls are attended automatically. The call is later routed to the right person either with the extension or with their name. With this feature, you will be able to eliminate the need for a receptionist. You need not install special equipments when it comes to PBX systems, since it is possible to install one over the current telephone system. A hosted PBX phone system is mostly adopted by small and medium businesses due to the wonderful features, which are relatively cheaper. When compared to the other system, the maintenance and the installation charges are less in this hosted system.
All the services needed for a hosted PBX system is rendered from an Application Service Provider. Hence, it is not required that you purchase the necessary hardware to install the system since all these are maintained by the service providers. The access to the PBX equipments is provided to those who sign up for a hosted PBX phone system. In case you need new features, the service providers will be able to render the same instantly, without taking much time.
The hosted PBX system is a hosted communication system that is an extension associated with a person and not a telephone. This is the main reason that lets a person to receive calls at his preferred location, which is named as follow-me calling. This feature makes use of all the numbers associated with a particular person, which is then associated with an extension. Whenever a call is routed to this particular extension, it will directly reach a particular person to whom the extension is assigned, irrespective of his current location.